To cancel your membership, please log into your Mindbody account and manage your subscription directly from there.

To pause your membership, please contact the studio directly. You must provide 14 day notice to pause your membership. Please note: Members can pause their membership once within 12 months, for up to 3 months.

To provide the best experience for every client and make our schedule available to as many people as possible, we ask that all cancellations or reschedules be made at least 24 hours before your scheduled appointment.

Session Cancellations or Reschedules

You may cancel or reschedule your appointment up to 24 hours before your scheduled session with no fee.

Appointments canceledor rescheduled within 24 hours of the scheduled start time will incur a late cancellation fee equal to 50% of the appointment value.

Good news: Your session pass or membership visit is not forfeited. It will remain in your account for you to use at a later date. The 50% fee is charged separately as the late cancellation fee.

Session No-Shows

If you do not attend your scheduled appointment and do not notify us, a no-show fee equal to 50% of the appointment value will be charged.

Your session pass or membership visit will remain in your account and can be used to book another appointment in the future. The 50% charge is a no-show fee and does not use your session.

Why We Have This Policy

Stretch Suite offers private, one-on-one sessions with our certified Stretchologists. When you reserve an appointment, that time is held exclusively for you.

Late cancellations and missed appointments often don't provide enough notice for another client to book that time, leaving valuable appointment availability unused.

We appreciate your understanding and cooperation in helping us provide the best experience for every client.

Move Better. Feel Better. Stay Independent.

At Stretch Suite, minors ages 12–17 are welcome to receive assisted stretching sessions with parent or guardian approval.

To ensure a safe and comfortable experience:

• A parent or legal guardian must complete and sign a Minor Liability Waiver prior to the minor's first appointment.

• A parent or legal guardian must remain in the studio for the duration of each appointment.

• Minors must be able to communicate comfortably with their Stretchologist, follow instructions, and participate safely throughout the session.

Because every session is conducted one-on-one and tailored to the individual, these requirements help us provide a safe, supportive, and professional experience for every client.

If you have questions about whether assisted stretching is appropriate for a minor, please contact the studio before booking an appointment.